Webstore - Policies
General Policies
- Local Fulfillment: All items are produced locally to ensure top quality and fast turnaround times.
- No Minimums: We accept orders of any size.
- Customization Fees: Additional fees may apply for adding custom products or personalized features.
-
Online Pricing & Product Setup Fees
Online products are 15% more expensive than products ordered using an order form, but here’s why it’s worth it:- We handle everything for you—customer support, individual order packaging, and organising everything to make the process as seamless as possible for you.
- Bulk orders are shipped together, with each package clearly labelled, saving you hours of sorting and managing packing slips.
- We take care of the entire setup and organization of online sales for production, so you don’t have to worry about a thing.
The only thing we can’t do is directly distribute the product to each individual unless you’ve opted for direct-to-customer shipping.
Product Setup Fees:
The first two products you choose for your online store are free to set up. If you’d like to add additional products, there is a one-time setup fee of $30 per item. This fee covers the cost for a website developer to upload your product to the webstore. When you launch a store again in the future, you’ll receive another two free products to add, and all previously set-up items will be included at no extra charge. The $30 setup fee only applies to new items added to the store.Shipping Policy Bulk Pickup/Shipping: Schools can opt for free bulk pickup or have items shipped in bulk for a fee.
-
On-Demand Shipping: Available for year-long campaigns. Fees are calculated at checkout and paid by the customer.
Refund Policy
- Custom Products: Due to the custom nature of our products, refunds are not available once items are in production.
-
Exchanges: Accepted only for defective products.
Delivery Times
- Short-Term Campaigns: Orders are processed and delivered 15 days after the campaign ends.
- Year-Long Campaigns: Include monthly production and shipping schedules.